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Delta Virtual Airlines Water Cooler | PC Support | XP-Please Help!
DVA6374
Captain, B747-400

Joined on September 03 2008
50 State Club
Million Mile Club
Everett 500 Club
Millennium Club
DVA Fifteen-Year Anniversary
Online Six Century Club
Event Half Century Club

Lockport, IL USA

1,409 legs, 4,288.5 hours
688 legs, 1,510.8 hours online
1,350 legs, 4,163.3 hours ACARS
56 legs, 128.5 hours event
 Posted onPost created on November 04 2010 19:55 ET by Graham Ritz
Hello everyone,
I dropped my laptop last weekend and now get the blue screen with white lettering that tells me that I have an UNMOUNTABLE_BOOT_VOLUME error. I have google-ed the error on a different computer due to the fact of not being able to even start my laptop.

So my question is, if I re-install Windows XP, will that erase my whole hard drive?

Please help and thank in advance.

-Graham

Graham Ritz

Captain, B747-400
DVA7636
Senior Captain, L-1011-100
OLP

Joined on August 11 2009
50 State Club
Events Double Century Club
Burbank 250 Club
Quincentenary Club
Online Quintuple Century Club
Globetrotter
Black Pearl Club
DVA Ten-Year Anniversary

"Uses "Sparkly Eyes" Technique on ATC"
Channelview, TX USA

588 legs, 1,196.5 hours
572 legs, 1,164.8 hours online
586 legs, 1,192.9 hours ACARS
287 legs, 572.1 hours event
 Posted onPost created on November 04 2010 19:59 ET by Tracy Norris
Graham,

If you dropped the laptop then chances are you either cratered the hard drive or knocked the connection to it loose.

Unplug it, pull the battery, Open it up, pull the drive and plug it back in. If that doesn't fix it then there's a good chance the hard drive is busted.

Was it running when you dropped it?

Also, make sure your internal memory modules are seated since they can be knocked loose during a drop.

Best of luck with it!


Tracy Norris

Senior Captain, L-1011-100
DVA6374
Captain, B747-400

Joined on September 03 2008
50 State Club
Million Mile Club
Everett 500 Club
Millennium Club
DVA Fifteen-Year Anniversary
Online Six Century Club
Event Half Century Club

Lockport, IL USA

1,409 legs, 4,288.5 hours
688 legs, 1,510.8 hours online
1,350 legs, 4,163.3 hours ACARS
56 legs, 128.5 hours event
 Posted onPost created on November 04 2010 20:02 ET by Graham Ritz
Yes it was on when it was dropped. It stayed on until I got into my dorm room. Everything was still working until I tried opening iTunes on it. Then the computer froze. I tried rebooting it and it went straight to the Windows "Start Normal, Last figuration, Safe Mode". Then when I click any of those, it goes straight to the blue screen

Graham Ritz

Captain, B747-400
DVA3419
Captain, MD-88

Joined on July 31 2006
DVA Fifteen-Year Anniversary

"Propellers keep you kewl!"
Newark, DE

67 legs, 89.6 hours
61 legs, 82.8 hours ACARS
 Posted onPost created on November 05 2010 09:11 ET by Norm Hare
Assuming that you could reload windows XP, there is an option to REPAIR your current OS. They do warn you that you could lose any or all files (meaning documents and such) but I have used this method without any ill effects. If you dropped the laptop hard enough to damage the hard drive, I'm surprised you haven't damaged the screen. If you have important school documents that you need to recover, you might want to remove the drive and install it in an external case. This would allow you to plug it into a USB port of another computer and attempt to retrieve your data. If there isn't anything of importance on the drive, reloading the OS would be the way to go.


DVA4965
Senior Captain, B737-800

Joined on September 07 2007
Online Quintuple Century Club
Million Mile Club
Millennium Club
Everett Millennium Club
DVA Fifteen-Year Anniversary

Saratoga Springs, UT USA

1,195 legs, 3,500.8 hours
566 legs, 825.5 hours online
1,174 legs, 3,437.6 hours ACARS
26 legs, 51.6 hours event
 Posted onPost created on November 06 2010 11:38 ET by Alan Cluff
There are a number of things that could have happened when you dropped it that are causing this problem; hard drive (as mentioned), system board damaged or any of a number of connections that may have come loose. Reinstalling XP most likely isn't going to help.

Alan Cluff

Senior Captain, B737-800

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