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Delta Virtual Airlines Water Cooler | PC Support | Active Sky Issues

DVA8594
Captain, MD-11

Joined on May 07 2010
50 State Club
Globetrotter
Million Mile Club
Millennium Club
Everett 500 Club
US Coastal Club
US Mountaineer Club
DVA Ten-Year Anniversary

Ann Arbor Charter Township, MI USA

1,281 legs, 3,424.3 hours
8 legs, 12.8 hours online
1,264 legs, 3,400.8 hours ACARS

Posted onPost created on January 16 2012 20:25 ET by Mark Brown

I've had ASE (non-2012) for almost 2 months now, and I was loving the experience. It makes FSX much more realistic in terms of weather; however, things have changed. Seemingly over night ASE has decided to stop working, and I have no idea why. When I start ASE it loads for 10-20 seconds and then I get an error box saying that ASE has stopped working. I've emailed Hifi about it and I've gotten nowhere thus far. I've tried uninstalling and reinstalling, but that didnt fix the problem. I've tried updating the service pack for ASE, but that didnt work either. I'm starting to get very frustrated with a program that I want to love so much, but for the past two weeks it has let me down.

Any ideas on how to get ASE to work like it once did?

Mark Brown

Captain, MD-11

DVA7016
Senior Captain, B767-300

Joined on February 14 2009
B757 100 Club
Everett 250 Club
Triple Century Club
DVA Five-Year Anniversary

"I5 2500K - 560GTX - 8GB Ripjaw"
Essex GB

385 legs, 1,090.6 hours
384 legs, 1,089.6 hours ACARS
1,821 legs, 4,442.9 hours total

Posted onPost created on January 17 2012 16:28 ET by Alan Barber

Mark - do you recall anything you did with your system/fsx that coincided with ASE going awol?

Alan Barber

Senior Captain, B767-300

DVA853
Senior Captain, B747-400
OLP
E-MAIL

Joined on September 26 2002
50 State Club
Tin Dispatcher
Globetrotter
Two Million Mile Club
DVA Twenty-Year Anniversary
US Coastal Club
Toulouse Millennium Club
Bi-Millennium Club
Online Twenty Century
Moose Club

Rincon, GA

2,195 legs, 6,347.3 hours
2,175 legs, 6,306.0 hours online
2,163 legs, 6,214.2 hours ACARS
2 legs, 10.0 hours event
376 legs dispatched, 185.3 hours

Posted onPost created on January 17 2012 18:09 ET by Chris Hannigan

Hard to say what the problem is, but from what you're describing, it sounds like a disk problem. Can you try to install it on another drive?

Chris Hannigan

Senior Captain, B747-400

DVA9571
Senior Captain, B767-300

Joined on March 10 2011
Everett 500 Club
Online Quintuple Century Club
DVA Five-Year Anniversary
Six Century Club

Miami, FL USA

612 legs, 2,333.0 hours
590 legs, 2,242.9 hours online
602 legs, 2,307.3 hours ACARS

Posted onPost created on January 17 2012 19:18 ET by Bob Klemm

Mine is still working fine, so it sounds like your system.

Bob Klemm

Senior Captain, B767-300

Posted onPost created on January 18 2012 02:07 ET by Alan Barber

Also - have you installed the latest ASE SP?

Alan Barber

Senior Captain, B767-300

DVA5661
Senior Captain, B737-800
OLP, COMM

Joined on March 07 2008
50 State Club
Online Triple Century Club
Flying Colonel
Everett Millennium Club
Globetrotter
DVA Five-Year Anniversary
Two Million Mile Club

"737 or MD-11, how far you wanna go?"
Melbourne, FL USA

1,928 legs, 4,823.7 hours
304 legs, 639.9 hours online
1,880 legs, 4,735.4 hours ACARS
19 legs, 40.9 hours event

Posted onPost created on January 18 2012 07:33 ET by Vic DeSantis

Worse come to worse, you could roll back your computer to the last day that it worked and see if that fixes the problem....

Vic DeSantis (DVA5661)

AFV313
Senior Captain, B737-800

Joined on June 11 2010
Diplomatic Mission
Pushing Tin Club
Online Millenium Club
Globetrotter Extraordinaire
The Penguins Of Madagascar
Double Millenium Club
50 State Club
Boeing Buckle Down
Four Million Mile Club
GVA 10 Year Anniversary

"Come fly with me, lets fly, lets fly away!"
Howick, KwaZulu-Natal ZA

2,941 legs, 9,560.6 hours
1,901 legs, 5,926.6 hours online
2,853 legs, 9,199.0 hours ACARS
58 legs, 272.0 hours event
350 legs dispatched, 155.5 hours

Posted onPost created on January 18 2012 09:02 ET by Robert Armstrong

Mark Brown wrote:

I've had ASE (non-2012) for almost 2 months now, and I was loving the experience. It makes FSX much more realistic in terms of weather; however, things have changed. Seemingly over night ASE has decided to stop working, and I have no idea why. When I start ASE it loads for 10-20 seconds and then I get an error box saying that ASE has stopped working. I've emailed Hifi about it and I've gotten nowhere thus far. I've tried uninstalling and reinstalling, but that didnt fix the problem. I've tried updating the service pack for ASE, but that didnt work either. I'm starting to get very frustrated with a program that I want to love so much, but for the past two weeks it has let me down.

Any ideas on how to get ASE to work like it once did?

I had this once. Uninstall it then go into your AppData ---> Roaming folder and delete the Hifi Folder. Then reinstall ASE, should sort it out for you.

Posted onPost created on January 18 2012 09:58 ET by Bob Klemm

Robert Armstrong wrote:

Mark Brown wrote:

I've had ASE (non-2012) for almost 2 months now, and I was loving the experience. It makes FSX much more realistic in terms of weather; however, things have changed. Seemingly over night ASE has decided to stop working, and I have no idea why. When I start ASE it loads for 10-20 seconds and then I get an error box saying that ASE has stopped working. I've emailed Hifi about it and I've gotten nowhere thus far. I've tried uninstalling and reinstalling, but that didnt fix the problem. I've tried updating the service pack for ASE, but that didnt work either. I'm starting to get very frustrated with a program that I want to love so much, but for the past two weeks it has let me down.

Any ideas on how to get ASE to work like it once did?

I had this once. Uninstall it then go into your AppData ---> Roaming folder and delete the Hifi Folder. Then reinstall ASE, should sort it out for you.

Noted - just in case that happens to me! wink

Bob Klemm

Senior Captain, B767-300

Posted onPost created on January 18 2012 12:27 ET by Alan Barber

Good call Robert, also I would do registry clean using something like Ccleaner before reinstall.

**MAKE SURE YOU HAVE YOUR REGISTRATION KEY IF YOU CLEAN REGISTRY**

Not shouting, just stressing a point smile

Alan Barber

Senior Captain, B767-300

Posted onPost created on January 18 2012 19:59 ET by Mark Brown

Where is the appdata folder found? And yes, the latest SP is installed.

This problem manifested itself out of the blue. I made no changes to my computer or FSX. It just stopped working one day, which really puzzles me.

I am very much a n00b when it comes to computers, drives, folders, partitions and all that jargon. Full explanations of these suggestions would be very much appreciated.

Mark Brown

Captain, MD-11

Posted onPost created on January 19 2012 05:00 ET by Alan Barber

The appdata folder is usually at C:\Users\Alan\AppData\Roaming - replace c:\ with wherever windows is installed and my name with your name. In there is a folder called Hi-Fi. After you have uninstalled ASE delete this. This is because even after an uninstall a lot of programs leave bits and pieces on your hard drive. Usually if a file is not the same as what was installed. It could be that there is a corrupt file left in this folder which is causing your issues.

Likewise a lot of registry entries are left behind. For a start I know that ASE keeps your registration details in the registry. Again cleaning the registry will remove any dodgy entries. If you google 'Ccleaner' this is a freeware program that can do this (and some other good stuff for you). Just remember to back up, Ccleaner will prompt you to do this and do the back up for you.

As far as the service packs for ASE they are cumulative (IIRC) so you only need to install the latest.

Hope thats all clear - come back here if you have any probs or if this doesn't solve it.

Alan Barber

Senior Captain, B767-300

Posted onPost created on January 19 2012 13:55 ET by Mark Brown

Alan, you were spot on with your assessment of my problem. Thank you very much for your input and clear explanation to resolve the issue. I uninstalled ASE, deleted the Hifi folder, reinstalled and the problem was gone. Again, thank you.

Mark Brown

Captain, MD-11

Posted onPost created on January 19 2012 14:23 ET by Alan Barber

Mark - it was Robert that first came up with the folder deletion idea - I just explained what each action did, so more of a team effort? smile

At the end of the day glad we were able to sort it.

Alan Barber

Senior Captain, B767-300

Posted onPost created on January 19 2012 14:50 ET by Robert Armstrong

Glad I could be of assistance! And thanks Alan for the explanation!

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