| Delta Virtual Airlines Water Cooler | PC Support |
ACARS/Fleet installers not working properly...... |
DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
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Posted onPost created on
November 25 2012 20:34 ET by Samuel Run
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Hey everybody,
I just wanna say, I just got here and am already loving this place even before flying my first flight. Just one problem:
I went to go install ACARS and some of the fleet and I got it to the point where the installer says, "please provide some information about yourself and your system" and then the installer freezes up and says "not responding". It has been like that for the last 10 minutes on this try and on previous tries I ended up restarting my computer after a half hour. Any ideas?
My system:
Intel centrino @ 1.7ghz
250gb HD
2gb RAM
Windows XP
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 25 2012 20:56 ET by Samuel Run
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Could it be the Internet connection? I have tried installing other things onto my computer and they always get stuck trying to connect to the Internet. Happened with me trying to register my version of FSX, I let it sit for 9 hours while it tried to connect to the Microsoft servers before I gave up. My computer says I have a valid full Internet connection. Idk.
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DVA043
Senior Captain, MD-11
OLP
Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club
"Col. Panic"
Marietta, GA
2,308 legs, 9,295.3 hours
240 legs,
553.9 hours online
1,966 legs,
8,088.4 hours ACARS
75 legs,
196.3 hours event
2,344 legs, 9,430.2 hours total
91 legs dispatched, 66.4
hours
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Posted onPost created on
November 25 2012 21:27 ET by Luke Kolin
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That's almost certainly your problem. Do you have a firewall or some "security" software in place blocking things?
Cheers!
Luke KolinSenior Captain, MD-11
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 25 2012 22:27 ET by Samuel Run
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I do not have any security software like mcafee installed, and I am not sure bout the firewall. I checked the windows security center for firewall and didn't find anything. I listed Internet explorer as an exception too. Anything else I could try?
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
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Posted onPost created on
November 29 2012 16:30 ET by Phil Baker
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Just curious, you say you do not have any security software installed, What are you using to protect from malware and such?
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DVA3196
Senior Captain, MD-11
OLP, COMM
Joined on June 03 2006
Online Double Century Club
50 State Club
Six Century Club
"pitchpowertrim.com"
Anderson, MO
619 legs, 1,093.4 hours
292 legs,
503.1 hours online
580 legs,
1,026.5 hours ACARS
89 legs,
191.0 hours event
236 legs dispatched, 110.1
hours
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Posted onPost created on
November 29 2012 16:46 ET by Michael Brown
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Phil Baker wrote:
Just curious, you say you do not have any security software installed, What are you using to protect from malware and such?
I don't use anything ...the cure is often about as bad as the disease.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 18:10 ET by Samuel Run
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I had Mcafee but it was a 36 month license and expired and I have not bought it again.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 18:11 ET by Samuel Run
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If anybody has any help they could offer that would be great. I really wanna fly my first flight as soon as possible.
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 29 2012 18:26 ET by Phil Baker
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Well, the reason I asked about the anti-virus protection is some malware will redirect your internet traffic, try going to Mcafee website with your browser,
if it doesnt allow you to access the page then you have some malware that will need to be cleaned, worth a try. Have you looked at your error logs?
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 29 2012 18:29 ET by Phil Baker
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I would strongly suggest downloading Microsoft Security Essentials, Its free and works pretty good, Chances are if you do not have any protection I would start with a good scan.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 19:51 ET by Samuel Run
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Ok I will try that. How do I look at my error log? Also I have a program called malwarebytes. Should I run it once to see what it does? Also, I can access the download page and I can download the program but then it freezes when it asks for pilot info and system info. Same is happening with fsx. I has to reinstall it because my computer was fixed, and it installed perfectly fine but I cannot register it again because it freezes up at the point when it tries to connect to the Microsoft server to register it. I let it sit for more than 9 hours the other day and it was still trying to connect.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 19:52 ET by Samuel Run
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Srry, I misread ur post (@phil) about accessing the page. Disregard anything I repeated. Oops.
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 29 2012 20:29 ET by Phil Baker
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No problem Samuel, check out this link on how to view and interpret your Error Logs, something is apparently blocking your access sometimes. http://support.microsoft.com/kb/308427
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 21:19 ET by Samuel Run
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Thanks so much! I will try it out as soon as I finish my homework.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 29 2012 22:05 ET by Samuel Run
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So I tried to do what you said, and got another problem. Internet explorer will not connect to the Internet. My computer says I have a full excellent connection to my wifi, but the Internet won't connect. I will try plugging it into the wired connection I have tomorrow.
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 29 2012 22:35 ET by Phil Baker
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Ok, try resetting your router, just unplug it for 20 seconds or so and plug it back in
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 07:02 ET by Samuel Run
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Ok.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 17:44 ET by Samuel Run
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so I tried and I can get internet when wired into it, but for some reason the wireless isnt working. I am going to try your link now (phil)
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 17:48 ET by Samuel Run
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I found the event viewer and there are plenty of logs but I dont know what I am looking for, any ideas? I am downloading Microsoft Security Essentials now
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 30 2012 19:42 ET by Phil Baker
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Ok, now that your on the internet, try to recreate your error, if and when you do, check the logs. that would be the easiest to do. Chances are, now that your internet connection is restored, hopefully the problem
has resolved itself.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 19:54 ET by Samuel Run
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ok. I will try that
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 20:13 ET by Samuel Run
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Ok, so I found 1 Event in the Event log that had to do with ACARS, it reads:
Date: 11/30/12
Time: 5:45:29
Type: Error
Source: Application Hung
Category: (101)
Hanging Application DVA-ACARS3{1}.exe, version 3.0.0.0, hang module hungapp, version 0.0.0.0, hang address: 0x00000000
I am going to try the installation again as this was at 5:45 and see what happens
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 20:17 ET by Samuel Run
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At almost the same time there was another Log for the System about the internet:
Date: 11/30/12
Time: 5:45:02
Type: Information
Source: Tcpip
The system detected that network adapter Intel[R]...Link 5100 AGN - Packet Scheduler Miniport was disconnected from the network, and the adapters network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
November 30 2012 20:43 ET by Samuel Run
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I just tried to install ACARS V3.0 again and got the same problem. I checked the Event Viewer for all the catagories and there was nothing for DVA, ACARS of anything after 8:30:09. Should I try installing an earlier version of ACARS?
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
November 30 2012 23:57 ET by Phil Baker
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Hmm, not sure, looks like your having probs staying connected. Have you run the scan from MSE? you can try an earlier version, worth a shot
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
December 01 2012 09:20 ET by Samuel Run
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I Ran a quick scan and nothing came up.
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
December 01 2012 10:09 ET by Phil Baker
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Have you tried installing acars while connected to the internet wired? with your cat cable? Try it without wireless connection
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
December 01 2012 16:06 ET by Samuel Run
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That's what I tried last night and it came up with the same problem.
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DVA8447
Senior Captain, L-1011-100
Joined on March 30 2010
50 State Club
Double Century Club
Morongo Valley, CA USA
230 legs, 353.4 hours
31 legs,
38.9 hours online
229 legs,
352.3 hours ACARS
1 legs,
1.4 hours event
|
Posted onPost created on
December 01 2012 16:59 ET by Phil Baker
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A little stumped as what to try, Is XP fully updated? are all your drivers updated? specially for the Network devices.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
December 01 2012 17:49 ET by Samuel Run
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I have checked all the drivers, and there are no apparent updates to XP. It is wierd because I downloaded the new version of iTunes yesterday to the computer and it worked fine, no problems. But it wont let me download any DVA software or Google Chrome or complete my registration for FSX. I am most likely getting a new computer soon though so maybe I will just wait until then. To keep myself an active pilot I just have to login correct? anyway, thanks so much!
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DVA043
Senior Captain, MD-11
OLP
Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club
"Col. Panic"
Marietta, GA
2,308 legs, 9,295.3 hours
240 legs,
553.9 hours online
1,966 legs,
8,088.4 hours ACARS
75 legs,
196.3 hours event
2,344 legs, 9,430.2 hours total
91 legs dispatched, 66.4
hours
|
Posted onPost created on
December 01 2012 18:36 ET by Luke Kolin
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You sure there isn't any form of filtering or firewall software on your PC?
Cheers!
Luke KolinSenior Captain, MD-11
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
December 01 2012 21:43 ET by Samuel Run
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Not that I know of. When I tried to Install ACARS Windows Security/Firewall asked me if I wanted to allow this program and I clicked yes. Thats it.
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DVA11164
First Officer, B767-300
Joined on November 23 2012
Irvington, NY
6 legs, 6.8 hours
6 legs,
6.8 hours ACARS
|
Posted onPost created on
December 02 2012 21:52 ET by Samuel Run
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Ok, I am pretty sure the problem is now solved. I succesfully installed ACARS and FSINN on a different computer that will work (but barely) till I get a new one, which will most likely be in the next few months. Thanks Phil and Luke and to everybody who helped me!
~Samuel
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DVA8892
First Officer, B767-300
Joined on August 06 2010
Stage 1 Jet Century Club
Double Century Club
Online Double Century Club
Southeastern United States
269 legs, 660.2 hours
263 legs,
652.2 hours online
264 legs,
653.0 hours ACARS
16 legs,
40.6 hours event
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Posted onPost created on
February 13 2013 22:28 ET by Bob Moore
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I am now having this very same issue. Any solutions?
Bob MooreFirst Officer, B767-300
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