Delta Virtual Airlines Water Cooler - ACARS support requested

Delta Virtual Airlines Water Cooler | PC Support | ACARS support requested

DVA9262
Senior Captain, B737-800

Joined on December 09 2010
Everett 250 Club
Nine Century Club

Canton, MI USA

920 legs, 1,411.7 hours
13 legs, 12.0 hours online
918 legs, 1,409.5 hours ACARS

Posted onPost created on October 08 2018 20:51 ET by Jeffrey Putz

Colleagues and fellow aviation enthusiasts,

After a four year hiatus (necessitated by work and very much involuntary) I have returned to my beloved FSX and my equally beloved DVA. While I would have been able to resolve these issues independently of consulting the collective wisdom of these forums years ago, I'm afraid my technical skills have languished over the years. As such, I've no idea what to do when encountered with the error displayed above which is automatically generated by ACARS upon start-up. I apologize in advance if this question is redundant or otherwise lends itself to an intuitive resolution but I cannot think that this is normal program behavior. At any rate, I am glad to be back in this wonderful community and I thank you in advance for your time and attention to this matter. Cheers,

Jeff

Jeffrey Putz (DVA9262)

DVA10698
Chief Pilot, B717-200
OLP, 737-ATP
DISPATCHER

Joined on April 25 2012
50 State Club
Globetrotter
US Mountaineer Club
US Coastal Club
DVA Ten-Year Anniversary
Everett Millennium Club
Events Century Club
Flying Colonel
Online Fifteen Century

"Life is simple, eat, sleep, fly, sim....."
Miami, FL

1,682 legs, 2,309.2 hours
1,621 legs, 2,204.2 hours online
1,682 legs, 2,309.2 hours ACARS
104 legs, 165.6 hours event
75 legs dispatched, 191.3 hours

Posted onPost created on October 09 2018 09:02 ET by Jay Marin

Welcome back Jeffrey, I am not good at programming but have you try to uninstall the ACARS program, reboot, and make sure you have all the latest windows update and install again? Other than that maybe it is something simple once one of the programmers take a look at it.

Again, welcome back and hope to see you up in the VS soon. smile

DVA12617
Chief Pilot, A350-900
OLP, VFRADV
DISPATCHER
E-MAIL

Joined on April 23 2015
B757 100 Club
Eurocap Club
Millennium Club
Toulouse 500 Club
Online Triple Century Club
DVA Ten-Year Anniversary

"Go Utes!"
Herriman, UT

1,280 legs, 2,967.8 hours
391 legs, 810.3 hours online
1,261 legs, 2,925.6 hours ACARS
25 legs, 78.6 hours event
39 legs dispatched, 174.2 hours

Posted onPost created on October 09 2018 10:29 ET by Joe Burner

Jeffery,

Which version of ACARS are you using? You may need to update ACARS. Welcome back by the way!

Joe Burner (DVA12617)

Posted onPost created on October 09 2018 12:12 ET by Jeffrey Putz

Jay Marin wrote:

Welcome back Jeffrey, I am not good at programming but have you try to uninstall the ACARS program, reboot, and make sure you have all the latest windows update and install again? Other than that maybe it is something simple once one of the programmers take a look at it.

Again, welcome back and hope to see you up in the VS soon. :)

Jay, thank you for taking the time to read and reply to my message. I also appreciate the kind words of welcome. I should have perhaps been more explicit by stating that I cannot even get ACARS to work presumably due to this error message. I will do as you recommend and hopefully that will remedy the problem. When I have time I will report my findings back here. Thanks again for the input and assistance my friend. Cheers,
Jeff

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 12:14 ET by Jeffrey Putz

Joe Burner wrote:

Jeffery,

Which version of ACARS are you using? You may need to update ACARS. Welcome back by the way!

Joe,

Thank you very much for your reply. The version I had was 3.2 (which I just uninstalled). I was under the impression that this was the latest rendition of the ACARS program. Anyways, thank you for your input as well as the kind words. Cheers,

Jeff

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 13:36 ET by Jeffrey Putz

Jay Marin wrote:

Welcome back Jeffrey, I am not good at programming but have you try to uninstall the ACARS program, reboot, and make sure you have all the latest windows update and install again? Other than that maybe it is something simple once one of the programmers take a look at it.

Again, welcome back and hope to see you up in the VS soon. :)

Jay, I have uninstalled and reinstalled ACARS, pursuant to your advice but unfortunately this doesn't appear to have resolved the issue. If you think Windows updates are an essential prerequisite to the proper functioning of ACARS then I will enable that feature of Windows, though I'm usually very wary of Windows updates as they are notorious for interposing themselves on some of the other games I play. I guess I can always revert back to system restore in the worst case scenario. Thanks again for your insight sir. Cheers,

Jeff

Jeffrey Putz (DVA9262)

DVA043
Senior Captain, MD-11
OLP

Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club

"Col. Panic"
Marietta, GA

2,306 legs, 9,290.0 hours
240 legs, 553.9 hours online
1,964 legs, 8,083.1 hours ACARS
75 legs, 196.3 hours event
2,342 legs, 9,424.9 hours total
91 legs dispatched, 66.4 hours

Posted onPost created on October 09 2018 14:55 ET by Luke Kolin

Have you sent the error to DVA?

Cheers!

Luke Kolin

Senior Captain, MD-11

Posted onPost created on October 09 2018 15:11 ET by Jeffrey Putz

Yes sir, and it seems as though our colleague Jay was correct when he stated above that Windows update might be the underlying cause. I ran all the updates that had been backlogged and viola - ACARS appears to be functioning. However, now I don't know what password I had been using to access the system. Is there a way to reset the password? Thank you for your time and attention to this matter. Cheers bru.

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 15:12 ET by Luke Kolin

It's the same password you use to access the web site. You can change it by editing your profile.

Cheers!

Luke Kolin

Senior Captain, MD-11

Posted onPost created on October 09 2018 15:13 ET by Jeffrey Putz

Jay Marin wrote:

Welcome back Jeffrey, I am not good at programming but have you try to uninstall the ACARS program, reboot, and make sure you have all the latest windows update and install again? Other than that maybe it is something simple once one of the programmers take a look at it.

Again, welcome back and hope to see you up in the VS soon. :)

Jay - it was the Windows update, though having installed something on the order of 180 updates, I'm reasonably certain that some of my other Steam programs will now be rendered dysfunctional (mostly because I mod them) Anyways, it seems I'm cleared for take off on behalf the mighty DVA once again thanks to your very salient advice. Thank you sir!

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 15:13 ET by Jeffrey Putz

Thank you sir, I will try to work out that small hindrance. I appreciate the thought and time my friend.

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 16:44 ET by Jay Marin

Awesome Jeffrey, I am glad it worked out for you, I do understand the skepticism of installing updates but I think is a lost battle, now I tried to keep my windows up to date as much as I can. See you there. smile

Posted onPost created on October 09 2018 17:29 ET by Joe Burner

Jeffrey Putz wrote:

Joe Burner wrote:

Jeffery,

Which version of ACARS are you using? You may need to update ACARS. Welcome back by the way!

Joe,

Thank you very much for your reply. The version I had was 3.2 (which I just uninstalled). I was under the impression that this was the latest rendition of the ACARS program. Anyways, thank you for your input as well as the kind words. Cheers,

Jeff

Glad you got it figured out. Windows updates can be tricky. I got mine working and I’m on Windows 10

Joe Burner (DVA12617)

Posted onPost created on October 09 2018 22:07 ET by Jeffrey Putz

Jay Marin wrote:

Awesome Jeffrey, I am glad it worked out for you, I do understand the skepticism of installing updates but I think is a lost battle, now I tried to keep my windows up to date as much as I can. See you there.

Haha a lost battle indeed. We must all surrender to the invincible and irresistible power of Microsoft, or be left with retrograde programs and incompatible system interface. Thankfully my copy of Skyrim still works post-Windows update. Thanks again my good sir.

Jeffrey Putz (DVA9262)

Posted onPost created on October 09 2018 22:11 ET by Jeffrey Putz

Joe Burner wrote:

Jeffrey Putz wrote:

Joe Burner wrote:

Jeffery,

Which version of ACARS are you using? You may need to update ACARS. Welcome back by the way!

Joe,

Thank you very much for your reply. The version I had was 3.2 (which I just uninstalled). I was under the impression that this was the latest rendition of the ACARS program. Anyways, thank you for your input as well as the kind words. Cheers,

Jeff

Glad you got it figured out. Windows updates can be tricky. I got mine working and I’m on Windows 10

Now that is an amazing feat if I've ever heard of one! Having reconciled the FSX and ACARS tandem option with Windows 10. I'm still availing myself of the user friendly and intuitive features of Windows 7, which is hard enough to finesse into accepting FSX and I've heard rumor of how notoriously difficult Windows 10 can be, especially with older programs. Hat's off to you comrade and thanks again for your invaluable assistance.

Jeffrey Putz (DVA9262)

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