Delta Virtual Airlines Water Cooler - 2 Flights Not Logged By DVA ACARS (Can't Fly Until Resolved)

Delta Virtual Airlines Water Cooler | PC Support | 2 Flights Not Logged By DVA ACARS (Can't Fly Until Resolved)

DVA11979
Captain, CRJ-200

Joined on February 08 2014
Iditarod Club
Commuter Conquest
Long Beach 250 Club
Quincentenary Club
Yellow Rose Club
DVA Ten-Year Anniversary

Waco, TX

540 legs, 711.2 hours
8 legs, 11.4 hours online
538 legs, 707.1 hours ACARS

Posted onPost created on October 28 2023 11:51 ET by Calvin Waterbury

Hello,

I flew 2 flights yesterday, and neither hhave been logged by DVA ACARS. I have flown over 500 flights, which DVA ACARS recorded successfully. Can someone tell me what's going on?

Given I spent over 6 hours on the flights, I am reluctant to do any more until this is resolved. Please help.

Calvin Waterbury

Captain, CRJ-200

DVA10641
Assistant Chief Pilot, B757-200
Diamond
OLP

Joined on March 29 2012
50 State Club
Globetrotter
Million Mile Club
US Mountaineer Club
US Coastal Club
DVA Ten-Year Anniversary
Flying Colonel
Online Fifteen Century
Everett 1500 Club
Events Quintuple Century Club

Rosemount, MN USA

1,987 legs, 4,456.2 hours
1,865 legs, 3,929.2 hours online
1,967 legs, 4,422.4 hours ACARS
638 legs, 1,290.5 hours event
18 legs dispatched, 157.2 hours

Posted onPost created on October 28 2023 13:47 ET by Jason Boche

Calvin,

I'm sorry to hear of your recent ACARS problems. I think it would be best if you open a DVA helpdesk ticket to get this issue resolved. https://www.deltava.org/helpdesk.do

Jason Boche

Assistant Chief Pilot, B757-200

Posted onPost created on October 28 2023 13:48 ET by Calvin Waterbury

Okay. Thanks Jason. Makes sense.

Calvin Waterbury

Captain, CRJ-200

Posted onPost created on October 28 2023 15:26 ET by Calvin Waterbury

Per Jason’s guidance, I have submitted a help ticket.
@Mods: please feel free to delete this thread.

Calvin Waterbury

Captain, CRJ-200

DVA043
Senior Captain, MD-11
Platinum
OLP

Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club

"Col. Panic"
Marietta, GA

2,306 legs, 9,290.0 hours
240 legs, 553.9 hours online
1,964 legs, 8,083.1 hours ACARS
75 legs, 196.3 hours event
2,342 legs, 9,424.9 hours total
91 legs dispatched, 66.4 hours

Posted onPost created on October 28 2023 15:48 ET by Luke Kolin

I have converted your bug report into a Help Desk issue. You may want to provide some actual information as to what problems you encountered.

Luke Kolin

Senior Captain, MD-11

Posted onPost created on October 28 2023 16:09 ET by Calvin Waterbury

Thank you, Luke. I will go forward there.

Calvin Waterbury

Captain, CRJ-200

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